Australia Post —
Platform and Product Experience
Australia Post is a big beast, with many separate departments, business units and priorities.
However, their customers don't see or care about this; they see an organisation hoping to help solve their problem. They want this with certainty and assurance and want it done with minimal effort and without compromise.
While working with and supporting cross-functional teams across the Enterprise, we would approach these challenges with two objectives; clearly understanding the opportunity and ensuring that we've delivered the ideal experience for the customer.
This approach would include Insight Gathering, Conceptual Designs, Strategic Design, Journey Mapping, Prototyping and Usability Testing. Applying these methods would allow us to create the ideal result; deliver experiences that met the high expectations of the Australia Post's customers while providing material benefits back to the business.
Working across the entire Australia Post digital portfolio, here are several examples of existing and new platforms we've developed for our Retail Staff, Consumers and Enterprise Partners.
MYPOST DELIVERIES
Consumer-facing tracking platform providing parcel control and flexibility to over 9.6m customers.
ONLINE STORE
With the full product range available, conversion is on an average of 3-5% higher than the industry baseline.
INTERNAL OPERATOR TOOLS
Supporting over 3600 retail outlets
ENTERPRISE LOGISTICS PLATFORM
Processing 1.3m parcels monthly
Say Hello
If you have an upcoming project you wish to discuss hit me up via LinkedIn or Email
Email: mchl.brry1@gmail.com
LinkedIn: @mchlbrry